Elise
Her Story
Elise whilst living at the Lucas Project overcame many hurdles after the devastating loss of both her parents who died within 18 months of each…
How do I make a complaint ?
You or anyone supporting you can make a complaint, pay us a compliment or make a comment.
Here is our complaints leaflet . (Or phone Head Office and speak to someone in the Business Support Team.)
After you’ve made a complaint:
Within three weeks of receiving the complaint - you will be written to with a decision. (If you’re not happy with the decision, you can ask for it to be looked at again.)
If you already live in one of our schemes and don’t feel able to complain to a member of staff on your own, you can ask someone to help you raise an issue. Or if you feel BACKUP haven’t been clear about what they are doing and why, you can ask someone to advocate on your behalf. This can be:
If you want to talk to someone else, VoiceAbility will be able to help you. VoiceAbility is a Children’s Rights and Advocacy Service (if you are aged 16-25 and are leaving care – you can ring them on 0300 303 1660, or email them at helpline@voiceability.org)
Anyone aged 16-25 who are leaving care, Looked after Children, care leavers, disabled children, children with Special Educational Needs and Disabilities (SEND), children in mental health hospitals, and children in custody all have a statutory right to independent advocacy.
Finally, if things are still not right, and you are 16 or 17 years old, you can actually go straight to the Government and contact the Children’s Commissioner.
Help at Hand is the Children’s Commissioner’s advice and assistance service for children in care, children who have a social worker or are working with social service, children living away from home and care leavers.
You can call the Children’s Commissioner on 0800 528 0731
Or contact them through their website
BACKUP provide multiple services across Bolton to young people aged 16-25 years who are homeless, or at risk of homelessness. Read here about all the supported accommodation which includes emergency housing, temporary accommodation, short and medium stay supported housing. Also the non accommodation based support work that focusses on mental health, employment support and much more.
Young people can live in more than one Backup service as they make progress and develop more independence prior to moving on completely. The different services are designed to meet various levels and ranges of needs.
