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How To Refer To Backup

Aged 16 or 17

Contact the Leaving Care Team at Castle Hill, Castleton Street, Bolton as your starting point. They process all homeless applications for under 18s in the Bolton borough.

Please telephone 01204 337376

If your situation is urgent please telephone:

Redds Place on 01204 381373

If you struggling to get through or need some further advice please call us on: 01204 520183


If you are trying to refer someone else and are from an external partner agency the referral forms are here to download. We cannot take self-referrals.

Aged 18 to 24

Contact the Housing Options Team as your starting point. They are based in the One Stop Shop on the ground floor of Bolton Town Hall.

They will refer to Backup or they may consider other supported housing options available to you; depending on your circumstances.

Please telephone 01204 335900


Eligibility Criteria

We accommodate young people aged 16-25 who are homeless; mostly single persons but can consider couples. Also young parents; pregnant or with a baby up to 18 months of age. You must live in or have a connection to Bolton. Unless you are fleeing violence.